Ask The Kraken

Privacy Policy for Ask The Kraken

Last Updated: September 2025

Your privacy matters to us. At Ask The Kraken, we follow a few simple principles:

We collect as little personal information as possible.
We are transparent about how we collect, use, and share information.
We only keep personal data for as long as there’s a clear reason.
We protect your data with strong safeguards.

This Privacy Policy explains what information we collect, how we use it, and the choices you have.

1. Who We Are and What This Covers

This Privacy Policy applies to information we collect when you use:

Our website (askthekraken.com)
Our web application
Our mobile applications for iOS and Android

Together, we’ll call these our “Services.”

2. Information We Collect

We only collect information when it’s necessary — to deliver our Services, communicate with you, improve performance, or meet legal requirements.

2.1 Information You Provide

Account details: To create an account, we may ask for your email address, password, and other basic info.
Profile information: Depending on your use, we may collect details like timezone, company/team info, and contact preferences.
Communications: If you contact us for support, respond to surveys, or engage with us in forums, we may keep records of those communications.

2.2 Information We Collect Automatically

Like most online platforms, we automatically collect certain data:

Log data: Browser type, device type, IP address, language settings, referring site, and timestamps.
Usage data: Information about how you use our Services (e.g., features used, actions taken).
Location data: We may estimate your location using your IP address for security or personalization.
Device data: Hardware model, OS version, screen resolution, app version, mobile carrier, performance stats.
Mobile app analytics: We may use tools (like Firebase Analytics or Crashlytics) to collect app usage trends, crash reports, and performance data.
Transactional data: If you purchase through our Services, we collect details like product info, purchase date, and payment confirmations.

2.3 Information From Other Sources

If you log in with third-party services (e.g., Google, Apple, or Facebook), we may receive your basic login info from them.

3. How and Why We Use Information

We use your information to:

Provide and maintain our Services (including payments and account management).
Improve functionality, security, and user experience.
Detect, prevent, and address fraudulent or illegal activity.
Fix errors, monitor performance, and enhance features.
Communicate with you about updates, promotions, or support (you may opt out of marketing).
Personalize your experience based on preferences and settings.

We keep your information only as long as needed for these purposes or as required by law.

4. Mobile Applications

Our apps may request permissions such as:

Internet access: For syncing and live updates.
Storage access: To upload/download files or save reports.
Camera: For document scanning or video features (only when you use them).
Microphone: For voice features (only when enabled by you).
Location: For location-based personalization (with your permission).
Notifications: To send alerts or updates (you can disable this in your settings).

We also use analytics and crash reporting to improve app performance.

5. What We Don’t Collect

We do not intentionally collect sensitive personal information (such as racial/ethnic data, health records, or biometric identifiers). If you choose to store such data in our Services, you are responsible for compliance with regulations.

6. Legal Grounds for Use (EU Users)

If you’re in the EU, we process your data based on:

Fulfilling our contract with you (e.g., account access, billing).
Legal obligations.
Legitimate interests (improving Services, protecting against abuse).
Your consent (when required).

7. Sharing Information

We may share your information with:

Service providers (e.g., hosting, analytics, payment processors, cloud storage).
Legal authorities if required by law or to protect rights/safety.
Business partners in the event of a merger or acquisition.
With your consent or at your direction.

We never sell your personal information.

8. How Long We Keep Information

We generally delete your data once it’s no longer needed for the purposes outlined above, unless we’re legally required to keep it longer.

9. Your Rights and Choices

Access & Update: You can update your account details through your profile.
Delete: You may delete your account and data at any time.
Opt-Out: You can unsubscribe from promotional communications.
Mobile controls: Disable permissions (like location or notifications) in your device settings.

10. Children’s Privacy

Our Services are not directed to children under 13 (or under 16 in the EU). We do not knowingly collect data from children. If we become aware that a child has provided us data without parental consent, we will delete it.

11. International Data Transfers

We may process or store your information on servers located outside your home country. We take steps to comply with applicable data protection laws when doing so.

12. Cookies

We use cookies and similar technologies to improve performance and personalize your experience. You may disable cookies in your browser, but some features may not function properly.

13. Security

While no system is 100% secure, we use encryption, monitoring, and safeguards to protect your data from unauthorized access, alteration, or loss.

14. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted here with an updated “Last Updated” date. In some cases, we may provide additional notice (e.g., email or in-app alert). Continued use of our Services after changes take effect means you accept the revised policy.

15. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, you can contact us at: support@askthekraken.com